Refund policy
Return & Refund Policy
At ClutchÉra, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
• Returns are accepted within 5 days of receiving your order.
• Items must be unused, unworn, and in their original packaging.
• Proof of purchase is required for all returns.
Non-Returnable Items
• Sale or clearance items.
• Gift cards.
• Items that have been used, damaged, or altered after delivery.
Refunds
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.
Return Shipping
• Customers are responsible for return shipping costs.
Contact Us
• For return and refund enquiries, please contact us at: mailto:Clutchera@hotmail.com